Press Releases

TS&S, Honeywell partner to implement region’s first voice technology for MRO services


Abu Dhabi-UAE – Turbine Services and Solutions (TS&S), a leading solutions, maintenance, repair and overhaul (MRO) provider for gas turbines and driven equipment wholly owned by Mubadala Investment Company, is set to introduce the region’s first voice technology for MRO projects. The partnership was finalized in a signing ceremony today during MRO Middle East and will enable TS&S to become the first aerospace company in the Middle East to use Honeywell’s Maintenance and Inspection (M&I) voice system. 

Under the terms of the agreement, the global software-industrial company’s voice system will lead to a ‘Hands-Free, Eyes-Free’ environment that significantly reduce paper based documentation within TS&S’ operations by allowing mechanics to ‘speak’ log their observations and diagnosis in real-time, curtailing the need for manual data entry and improving data integrity.

The Honeywell M&I voice system offers advanced voice and sound-recognition capabilities, and will integrate with TS&S’ Materials Requirement Planning (MRP) system, allowing for the automation of existing processes.  

Commenting on the partnership, Mansoor Janahi, Deputy CEO of TS&S, said: “As we grow our operations to new markets, implementing advanced technologies that enable process optimization are critical in ensuring that we meet our growing demand to the highest compliance standards. This announcement today is a testament to our growing relationship between the two companies”.

Over the years, Honeywell’s voice system has enabled organizations around the world to save US$20billion in operational costs, improve productivity by 35% and reduce operational errors by 25%.  

“Honeywell is proud to partner with industry leading companies such as TS&S, that are strengthening their positions by deploying the latest advances in Internet of Things technology, cloud solutions and automation to tackle operational inefficiencies and disconnects,” said Norm Gilsdorf, president, Honeywell Middle East, Russia, Turkey & Central Asia. “We remain committed to innovation and to bringing the best hardware and software solutions to market that can help organizations streamline tasks, improve productivity, drive compliance and boost connectivity across all industries.” 

In November 2017, during the Dubai airshow, Mubadala Investment Company and Honeywell announced plans to establish capabilities for Honeywell Auxiliary Power Unit (APU) models in the Middle East. 

TS&S is a key player in the Middle East’s MRO industry. The company has existing partnerships with global original equipment manufacturers such as GE, Rolls-Royce IAE and others.