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Injazat marks strong 5th year with major awards, new partnerships & management restructuring

Company braves downturn to remain UAE’s top managed IT services provider.

Company braves downturn to remain UAE’s top managed IT services provider.

Injazat Data Systems, the leading information technology and business process managed services provider in the UAE, is ending 2010 on a high note after receiving major awards, welcoming new key partners and further strengthening its organizational structure on its 5th year of operation.

Achievements and Awards

Injazat received a number of accolades in 2010 attesting to its leading position in the region’s thriving ICT sector:

Frost & Sullivan bestowed the ‘2010 Frost & Sullivan Market Share Leadership of the Year for the UAE Captive Managed Services Market’ to the company last October. The global business research and consulting firm honoured Injazat for gaining a 30.1 per cent market share of the UAE’s captive managed services market for 2010, with 2009 acting as the base year. Injazat was also commended for its comprehensive portfolio of cost-effective managed services and strategic alliances and partnerships.

A few months earlier Injazat’s Tier IV design-certified data centre, the first of its kind in the Middle East, was named ‘Best Data Centre Middle East Region’ during the Data Centre Strategies Middle East Award, the first-ever awards ceremony for data centre service excellence in the region. The company was also awarded certifications for meeting the strict requirements of the international ISO/IEC 20000:2005 IT Service Management and ISO 27001:2005 Information Security Management System standards, affirming the high standard of management processes implemented by Injazat to meet business requirements for IT Services.


Injazat forged key partnerships with some of the region’s top corporate names over the past 12 months. It inked a three-year contract to provide a Managed Print Service to Abu Dhabi–based gas company Dolphin Energy. It also formed a partnership with ALROWAD IT Solutions to deliver a comprehensive range of information technology services and products. A go-to-market MOU with the UAE’s integrated telecom service provider du consolidates Injazat’s state-of-the-art managed networked IT services with du’s and Injazat’s combined market-leading telecommunication services and business solutions.

“During our fifth year of operation we were able to reinforce our leading position within the local and regional ICT markets and implement strategic management changes that will ensure further success. Over the past months we have proven our resilience against the crisis and increasingly high levels of local and regional competition. We also continued to enjoy the confidence and trust of both the private and government sectors said Bala Pandalandat, CEO Injazat Data Systems.

Management Reorganization

Former Injazat CEO Ibrahim Lari was promoted as Managing Director to start a series of new appointments aimed at strengthening the company’s leadership. Bala Pandalangat was named new CEO while Saeed Basweidan was chosen as the new COO.


Injazat was actively involved in a number of major events this year, including the 2010 edition of the Data Centre Strategies Middle East forum where the company’s Tier IV data centre won during the first-ever Data Centre Strategies Middle East Awards. It participated in the latest edition of the IDC Middle East CIO Summit; the 2nd edition of Gulf C4iSR, the leading military communications conference and exhibition in the Gulf; the Abu Dhabi leg of the 2010 IDC Storage, Virtualization and Datacenter Roadshow; the 2nd Annual Arab Outsourcing Conference & Expo; the AmCham Business Round Tables Summit; and the 4th Abu Dhabi Economic Forum where Injazat showcased its advanced ICT solutions portfolio led by its award-winning data centre.

The company also hosted a joint symposium by IT Service Management Forum (itSMF Gulf), the only internationally-recognized and independent organisation dedicated to IT Service Management, and BCS ME, the regional arm of the BCS Chartered Institute for IT. Another notable event was the Datacenter Dynamics Dubai conference, the local edition of the world’s top data center events network covering 36 countries.

Capabilities and Services

The Injazat Institute (Ti2), Injazat’s business-oriented career development initiative, collaborated with software giant Microsoft to train employees on the use of the new Microsoft Exchange Server 2010. Injazat was the first organization in the region to be chosen as an early adopter of the latest version of the collaborative software. Injazat also announced that the Injazat Service Desk, the company’s central point of contact for handling customer concerns and providing technical support, has logged its one-millionth ticket.

Marking yet another major development, Injazat also announced that 11 more of its staff, were certified under the Information Technology Infrastructure Library (ITIL) Service Managers Program. Injazat now has 28 certified managers who have completed this program, making the company host to the highest number of Certified ITIL Service Managers in the region.

Injazat Data Systems was founded in 2005 and now serves over 20 clients and 10,000 public and private sectors end-users. It employs around people of more than 32 nationalities and operates the Middle East first design-certified Tier IV data centre.